Tablet Troubleshooting Guide for SolutionView

🚫 Please Don’t Delete the SolutionView App

If you’re having trouble with the app, don’t delete SolutionView — doing so will remove any unsaved project files, and unfortunately, they can’t be recovered.

Instead, try these quick fixes:

  1. Log out of SolutionView, then log back in.
  2. Make sure you’re running the latest version of the app.
  3. Try the other methods listed below
  4. Still having issues? Reach out to our support team at support@solutionview.com — we’re happy to help!

⚡ Quick Things to Try Before Reaching Out to the SolutionView Team

Before contacting support, try these simple steps — they often solve most issues right away:

✅ Check your connection: Make sure you have a stable Wi-Fi or cellular connection.

🔄 Update the app: Confirm that SolutionView is on the latest version.

🚪 Log out and back in: Try logging out of the SolutionView app, then logging back in.

(Click here for steps)

🔁 Restart your device: Restart your iPad or Android tablet to clear temporary glitches.

⚙️ Check your configuration: Make sure the desired configuration is listed in the menu section. If not, refresh your configuration.

Reaching out to the SolutionView Team

How to Help Us Help You: Tablet Troubleshooting Steps

What to include in emails to support:

-Username experiencing issue

-Appointment that issue is being affected

-When issue was first noticed

-Included screenshots or video (Steps below in 1 and 2)

-Utilize the "Email Appointment to Support"   (Steps below in 3)

  1. Screenshot of issue to include in your email to better inform the team of what your seeing

    in app.


  1. Screen Record of issue is another visual way to better help the team see what your seeing and better be able to solve the issue.

  1. Utilize the "Email Appointment to Support"

    -This sends the SolutionView team a detailed report of your entire appointment. When you include this along with an email describing the issue, it helps us quickly identify the cause and resolve the problem faster.


Located in the pre appointment screen before the appointment is started and is located on the left side below the "Result Appointment" button.


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